Which action completes a readdressal?

• A. Submitting a separate outgoing message
• B. Editing the original message’s recipient field
• C. Sending a new message with a different subject line
• D. Requesting an escalation to a supervisor

Answer: (A)

Readdressal means directing the issue to the correct person by issuing a fresh outbound message to that recipient, while keeping the original message intact. Submitting a separate outgoing message accomplishes this cleanly: you create a new communication addressed to the right party and include the necessary context, establishing a clear, traceable thread that shows the readdressal has occurred. Editing the original message’s recipient field would modify the original record and can confuse history or break audit trails, which is not how proper readdressal is documented. Sending a new message with a different subject line might start a new thread, but it doesn’t guarantee that the issue is redirected to the correct recipient in a properly linked way. Requesting an escalation to a supervisor is about involving higher authority, not redirecting the message to the right recipient.