What is the speed of service objective for Immediate?

• A. 30 minutes
• B. 1 hour
• C. 15 minutes
• D. 45 minutes

Answer: (A)

In this context, the speed of service objective defines how quickly a request at a given priority should be acted upon. For the top-priority category labeled Immediate, the target is to initiate service within thirty minutes of the request. This reflects the need for rapid triage and rapid start of work on urgent issues, while still allowing enough time to collect details, assign resources, and begin action. It isn’t instantaneous—that level of speed isn’t typically feasible in real-world operations—but setting a thirty-minute window ensures urgent items are addressed promptly. The other timeframes would place the response outside the expected urgency of Immediate, so thirty minutes is the best match for this objective.